IT Help Desk

TCS Costa Rica is looking for an IT Help Desk

Work modality: on siteWorkplace: located in Corporativo El Cafetal

Job SummaryThe Helpdesk Support Representative is responsible for providing first-level technical and functional support to users by logging, troubleshooting, and resolving issues through a centralized ticketing system. The role ensures timely resolution, user satisfaction, and adherence to established service-level standards while escalating unresolved issues to appropriate teams when necessary. The representative will work closely with internal IT, operations, and business stakeholders to maintain seamless support operations.
Key ResponsibilitiesProvide first-line IT support for end users by handling incidents and service requests, troubleshooting hardware/software issues, supporting desktops, laptops, Microsoft 365 applications, printers, and meeting room technologies. Responsible for ticket logging, issue resolution, user communication, and escalating complex issues while ensuring a high level of customer satisfaction and SLA compliance
QualificationsMin. 1 year of experience in IT SupportStrong analytical and problem-solving skillsFluency in English (written and verbal)Ability to multitask, prioritize, and manage time effectivelyCustomer-focused with a service-oriented mindset

Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression , age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.