IT Help Desk & Automation Specialist

Position OverviewWe are seeking an IT Help Desk & Automation Specialist with a strong technical support background and hands-on coding experience. This role combines day-to-day IT troubleshooting with the ability to build, automate, maintain, and improve internal tools and workflows.
The ideal candidate is comfortable working within existing codebases, troubleshooting technical issues, integrating systems through APIs, and using modern AI-assisted development tools to work efficiently.
Key ResponsibilitiesProvide IT help desk and technical support, troubleshooting hardware, software, system, application, and user-access issues.Diagnose and resolve technical problems using logs, command-line tools, debugging techniques, and systematic troubleshooting.Build, maintain, and improve internal tools, scripts, automations, and workflows.Write and modify code using Python and/or TypeScript/JavaScript.Work within existing codebases to troubleshoot issues, implement updates, and maintain functionality.Integrate internal and third-party systems using APIs.Use Git for version control, code changes, and collaboration.Test and debug scripts, applications, integrations, and automated workflows.Identify repetitive or manual processes that can be improved through scripting or automation.Maintain clear technical documentation for tools, workflows, troubleshooting procedures, and system changes.Use AI coding agents to assist with development, debugging, testing, documentation, and technical problem-solving.
Required QualificationsStrong background in IT help desk, technical support, or IT operations.Hands-on coding or scripting experience with Python and/or TypeScript/JavaScript.Experience with Git and version control.Experience working with APIs and system integrations.Comfortable using command-line tools.Experience with testing, debugging, and troubleshooting code.Ability to understand, modify, and maintain existing codebases, rather than only building projects from scratch.Experience building scripts, automations, internal tools, or technical workflows.Strong troubleshooting and problem-solving skills across both IT support and software-related issues.Experience using AI coding agents such as Claude Code, OpenAI Codex, Cursor, Windsurf, GitHub Copilot, or similar tools.Ability to independently investigate technical issues and determine practical solutions.
Ideal CandidateThe ideal candidate is a hands-on technical problem solver who can move comfortably between traditional IT support and coding. They should be equally capable of troubleshooting a user or system issue, debugging an existing script, working with an API, and building an automation to eliminate a recurring manual process.
Benefits:Attendance Incentives: We offer a monthly attendance bonus for those who consistently maintain excellent attendance and punctuality.Health and Life Insurance: Eligible employees receive private health and life insurance coverage after completing their initial probationary period.Parking Assistance: If you require parking and have a vehicle, we provide partial assistance with parking costs.Referral Program: We encourage you to refer qualified candidates to join our team and offer referral bonuses.Monthly Activities: We believe in fostering a sense of community and well-being. Our team enjoys various monthly activities.Discounts: You will enjoy exclusive discounts at various stores, gyms, restaurants, optical stores, and more.Free Mental Health Assistance: We prioritize your well-being, with two onsite psychologists available to support you, whether you need someone to talk to or professional guidance, our dedicated team is here to help you thrive both personally and professionally.Doctor OnSite: We have an on-site doctor available to provide medical assistance whenever you need it. Whether it's a routine check-up or urgent care, our dedicated medical professional is here to ensure you stay healthy and supported.On-Site Nutrition Services: Access to professional nutritional guidance to support your overall health and wellness