IT Service Desk Engineer Junior

At GBH, we don’t just do tech—we live it, breathe it, and build it with purpose.
We’re the dreamers, the builders, the strategists who turn ideas into digital experiences that actually matter. Whether it’s crafting seamless mobile and web apps, unlocking insights through big data, or rethinking tech strategies, we do it all with impact in mind and belonging at heart.
We’re Geared for Impact. Built for Belonging. And always ready for what’s next.
Role Overview
We’re looking for an IT Service Desk (Junior) to help us guarantee the integrity of the information associated with the assigned cases. You will be responsible for meeting our customers' expectations through expert, comprehensive technical assistance. You will work autonomously in solving technical support cases, network issues, and assigned work in projects.
In this role, you will be part of the ServiceDesk team. ServiceDesk takes care of monitoring, proactive actions, and best practices, maintaining health status from a client-wide perspective. The IT Service Desk’s primary focus is to satisfy customer expectations, ensuring clear communication with the client.
You will have the opportunity to collaborate with a talented and diverse team, embrace innovative solutions, and grow professionally. We are committed to fostering a supportive and inclusive work environment where everyone can thrive.
You will be responsible for: Provide support to users regarding failures in their computer equipment, as well as software failures.Assist users with the installation of physical or peripheral equipment.Assist users with the installation of software on their computers for their work.Install or reinstall operating systems on computers, as well as user-use programs.Give preventive physical maintenance for users' equipment.Assist with the monitoring of the client equipment administration platform.Collect information about equipment in the customer's location.Make suggestions for improvements for customers' equipment.Generate a physical report of the cases attended to. This is in cases where the client is visited to assist users.Settle cases in the ticket system. Create them if they are not; document them and close them once finished.Maintain a good SLA in assigned cases.
RequirementsYou possess strong problem-solving skillsYou have excellent interpersonal and communication skills.Good task management and multitasking skills.Advanced English skills are highly desirable.Knowledge of basic network configuration in user equipment.Knowledge of equipment monitoring platforms and, in case, tracking platforms (ticket system).Remote assistance platform management.High work ethic, self-motivation, and ability to work on multiple cases.Graduate or senior student of BS in Information Technology, Network Technology, or equivalent experience in similar roles.At least +2 years of working experience providing technological assistance of some kind.Mastery of technological tools: MS Office (Word, Excel, PowerPoint, Outlook), Skype.
Terms of EmploymentIndefinite employment contractRotational work scheduleWorking days from Monday to Saturday (44 hours a week), occasional Sundays as part of the rotationComplementary health insuranceMobility: This is an on-site role at a client location