IT Service Desk Engineer (Junior)

About the role

At GBH, we build digital experiences with impact in mind and belonging at heart. We’re looking for an IT Service Desk (Junior) to help guarantee the integrity of information associated with assigned cases and provide comprehensive technical assistance that meets customer expectations. You’ll work autonomously on technical support cases, network issues, and assigned project work as part of the ServiceDesk team, which monitors and takes proactive actions to maintain client-wide health status and best practices. Clear communication with the client is a primary focus.

You’ll have the opportunity to collaborate with a talented and diverse team, embrace innovative solutions, and grow professionally. GBH is committed to a supportive and inclusive work environment where everyone can thrive.

Responsibilities

• Support users with computer equipment and software failures.
• Assist users with installing physical or peripheral equipment and work-related software.
• Install or reinstall operating systems and user programs on computers.
• Provide preventive physical maintenance for users’ equipment.
• Assist with monitoring the client equipment administration platform.
• Collect information about equipment at the customer’s location.
• Make suggestions for improvements to customers’ equipment.

Datos clave

• The role is part of the ServiceDesk team.
• Work includes technical support cases, network issues, and assigned project work.
• Responsibilities include supporting users with computer equipment and software failures.