IT Service Specialist Level

🚀 WE’RE HIRING: IT Service Specialist, Level 1 🌟 The Functionary | El Salvador | On-site Are you passionate about technology, troubleshooting, and helping users solve technical issues? 💻🔧 The Functionary is looking for an IT Service Specialist, Level 1 to join our team and provide professional first-level technical support to users while ensuring excellent customer service and timely ticket resolution. 🔥 WHAT YOU’LL DO🟢 💻 Technical Support• Serve as the first point of contact for users requesting technical assistance• Troubleshoot and resolve hardware, software, Windows, Microsoft Office, printing, connectivity, and general IT issues• Assist with computer configuration, hardware installation, and software installation• Escalate complex or unresolved issues to the appropriate support level🔵 🎫 Service Desk / ITSM• Create, update, and manage incidents and service requests through ticketing systems• Document troubleshooting steps, actions taken, and resolutions accurately• Work within established SLAs and service procedures• Maintain IT knowledgebase articles and technical documentation🟣 🤝 Customer Support• Provide professional technical assistance through phone and other support channels• Communicate clearly with users regarding technical issues and resolutions• Maintain a patient, professional, and customer-focused approach• Help improve overall user satisfaction and IT service quality🟠 🛠️ Continuous Improvement• Identify recurring technical issues and opportunities for process improvement• Assist technical services teams with projects and operational tasks• Learn and adapt to new software, systems, and technologies 🎯 WHAT WE’RE LOOKING FOR✅ 2–4 years of IT, Help Desk, Service Desk, or Technical Support experience✅ Strong troubleshooting and problem-solving skills✅ Experience supporting Windows environments✅ Knowledge of Microsoft Office / Microsoft 365✅ Understanding of computer systems, mobile devices, peripherals, printing, Internet connectivity, and basic networking✅ Experience using IT ticketing / ITSM systems✅ Strong documentation and organizational skills✅ Excellent verbal and written communication✅ Advanced English – C1✅ Ability to prioritize multiple tickets and responsibilities✅ Customer-focused, professional, and calm under pressure ⭐ NICE TO HAVE🔹 Microsoft Exchange🔹 Microsoft SCCM / Endpoint Management🔹 LAN / WAN and data communications🔹 Network operations and security fundamentals🔹 PC imaging and deployment🔹 Virus / malware management🔹 Backup and recovery concepts🔹 IT technical documentation / knowledgebases🔹 CompTIA A+ or other CompTIA certifications🔹 Microsoft Technology Associate (MTA) or equivalent certifications 📌 POSITION DETAILS🗓️ Schedule: Full-time, Monday–Friday. Available schedules include 6:00 AM–3:00 PM CST or 9:00 AM–6:00 PM CST💰 Salary: TO BE DISCLOSED UPON CONTACT🌎 Location: El Salvador only🏢 Work Model: On-site📋 Contract Type: Long-term contract 💻 Equipment: Provided by The Functionary🗣️ English: Advanced – C1+ 🚀 Join The Functionary and take your IT support career to the next level! #Hiring #NowHiring #ITJobs #ITSupport #TechnicalSupport #HelpDesk #ServiceDesk #ITServiceSpecialist #Level1Support #ITHelpDesk #TechSupport #ITCareers #ElSalvadorJobs #SanSalvadorJobs #TheFunctionary #Recruitment #TechRecruitment Postúlate directamente en CazVid.