IT Support - Level

Position OverviewWe’re looking for a bilingual IT Support Engineer - Level 1 to join our growing team and be the first source of support for our US-based clients.
As a Level 1 IT Specialist, you’ll play a key role in helping businesses run smoothly by addressing technical issues, supporting end-users remotely, and ensuring consistent communication across systems and vendors.
If you’re service-oriented, a strong communicator in English, and ready to build a career in IT, we’d love to hear from you!
About NTINet Tech International (NTI) provides back-office and technical support services to U.S.-based companies. Our team is composed of talented professionals dedicated to delivering high-quality solutions, operational excellence, and exceptional customer service.
At NTI, collaboration, accountability, and continuous improvement drive everything we do. We believe in investing in our people and creating opportunities for growth while supporting innovative companies across multiple industries.
Key Responsibilities:Be the first point of contact for customers needing technical support via phone or remote accessTroubleshoot and resolve technical issues related to desktops, software, peripherals, and basic networkingInstall, reinstall, and configure:→ Windows desktop and server operating systems.→ Microsoft Office and Office 365 tools.→ Printers, monitors, routers, switches, wireless access points, and firewalls.Document all actions and updates in ticketing systems, including detailed notes, timesheets, and internal procedures.Collaborate with internal teams and vendors to resolve client requests and maintain system performance.
Required Qualifications:+2 years of experience in IT support (preferably in a Managed Service Provider (MSP) environment).Fluent in English — REQUIRED.Hands-on knowledge of:→ Windows operating systems (desktop & server)→ Office 365 and Microsoft Office Suite→ Antivirus/Anti-spam tools, VPNs, Active Directory, backup solutions→ Network printer setup and basic networking conceptsFamiliarity with ticketing systems — Salesforce experience is a plus.Ability to explain technical concepts to non-technical users with patience and clarity.A collaborative spirit, a proactive mindset, and a desire to grow in the IT field.
Skills & Competencies:Customer-first attitude with a genuine interest in helping peopleStrong troubleshooting and critical thinking skillsHighly organized and detail-orientedEager to learn and stay current on new technologiesTeam player who is adaptable, dependable, and ready to grow
What We Offer: Competitive salary: RD$60,000–RD$75,000 DOP, based on experience and qualifications.Benefits under Dominican Labor Law.Company-provided equipment.13 U.S. Holidays + Flexible PTO.Hybrid work environment.Collaborative and supportive team culture.Learning and development opportunities.Growth potential within NTI.