IT Support Specialist II Shift B Monday - Friday Pm - Pm

General Summary
The IT Support Specialist II provides intermediate-level technical support to employees, partners, and production environments, ensuring an efficient service experience aligned with global IT standards. This role handles medium- to high-complexity technical incidents within its scope of responsibility, works autonomously to resolve advanced issues, and escalates cases that require specialized intervention. The role also contributes directly to operational stability, regulatory compliance, and business continuity in Costa Rica.
Requirements
Bachelor’s degree or associate degree in Systems Engineering, Computer Science, Information Technology, or related field.3+ years of experience in technical support for IT systemsRelevant work experience resolving complex issues related to hardware, software, mobile devices, business applications and network connectivity.Experience with ServiceNow, Windows Active Directory, Intune and KPIs.English level B2 (indispensable).Excellent organizational and problem-solving skills.
Working Conditions
General office enviroment Willingness and ability to work on site 100%