IT Systems Support Administrator L

Position Overview
Our client is seeking a highly skilled and customer-focused IT Systems & Support Administrator to provide both frontline technical support and systems administration across multiple environments.This role is ideal for an experienced IT professional who can seamlessly balance technical expertise with exceptional customer service. The successful candidate will support approximately 800+ managed endpoints, administer Microsoft 365 environments, troubleshoot complex technical issues, and contribute to process automation and infrastructure management.The ideal candidate has experience working in fast-paced environments, preferably within an MSP, and demonstrates a strong ability to communicate effectively with both technical and non-technical users.
Key Responsibilities
User Lifecycle ManagementManage end-to-end onboarding and offboarding processes.Provision and deprovision user accounts, licenses, devices, and permissions.Coordinate hardware deployment, retrieval, and asset management.Ensure adherence to security and compliance standards throughout the employee lifecycle.Technical Support & Client ServicesServe as a primary point of contact for support tickets, phone calls, and email requests.Diagnose and resolve hardware, software, networking, and cloud-related issues.Deliver an exceptional customer experience through timely and effective communication.Translate technical concepts into clear, user-friendly language for non-technical stakeholders.Microsoft 365 AdministrationAdminister and maintain Microsoft 365 environments across multiple tenants.Configure and manage:Microsoft Intune (Windows & macOS)Microsoft Entra ID (Azure AD)Conditional Access PoliciesExchange OnlineSharePoint OnlineOneDrive for BusinessMicrosoft DefenderMicrosoft PurviewManage licensing, administrative roles, and security configurations.Endpoint Management & RMM AdministrationMonitor and maintain 800+ endpoints through an RMM platform.Manage device deployment, patching, monitoring, software distribution, and retirement.Proactively identify and remediate system performance and security issues.Automation & Process ImprovementDevelop and maintain PowerShell scripts to streamline administrative tasks.Implement automation solutions to improve efficiency and consistency.Maintain technical documentation and operational procedures.Infrastructure & Network SupportSupport network environments, including UniFi infrastructure.Troubleshoot connectivity, VPN, cloud storage, and line-of-business applications.Assist with infrastructure upgrades, migrations, and security initiatives.
Required Qualifications
3+ years of experience in IT Support, Systems Administration, MSP Support, or a similar role.Advanced English proficiency (C1/C2) with excellent verbal and written communication skills.Strong hands-on experience with Microsoft 365 administration, including:IntuneEntra ID (Azure AD)Conditional AccessExchange OnlineSharePoint OnlineMicrosoft DefenderMicrosoft PurviewExperience managing endpoints using RMM platforms such as Atera, NinjaOne, Datto, ConnectWise, or similar.Working knowledge of PowerShell scripting and automation.Strong troubleshooting skills across Windows, macOS, Microsoft 365, networking, and endpoint management.Ability to remain calm and professional while supporting users during critical incidents.Excellent organizational skills and attention to detail.Preferred QualificationsPrevious experience in a Managed Services Provider (MSP) environment.Hands-on experience with UniFi networking solutions (UDM Pro, switches, access points).Understanding of cybersecurity best practices and endpoint security management.Experience with WordPress administration and basic phpMyAdmin troubleshooting.Relevant Microsoft certifications (MS-102, MD-102, AZ-900, SC-300, SC-900) are highly desirable.
Work Environment RequirementsDedicated home office with a professional workspace.Reliable high-speed internet connection.Quiet environment suitable for client-facing support activities.Professional headset and webcam.Backup power and/or internet solution preferred.
Ideal Candidate ProfileWe are looking for a proactive, client-focused IT professional who combines strong technical knowledge with exceptional communication skills. The ideal candidate takes ownership of issues, thrives in dynamic environments, and consistently delivers a positive support experience while maintaining secure and efficient IT operations.