IT Technical Support Specialist

WE’RE HIRING: IT Technical Support Specialist
Location: Puerto RicoDepartment: Information TechnologyExperience: 2+ years of related IT experienceWe are looking for an IT Technical Support Specialist to join our Information Technology team. This role will provide technical support to employees and airline operations, troubleshoot hardware and software issues, assist with system installations and configurations, and support IT operations across different areas.
Key ResponsibilitiesTroubleshoot hardware, software, and system issues.Install and configure operating systems, applications, and peripheral devices.Provide technical support for employees and airline stations.Support Windows 10/11, Microsoft Office 365, and Active Directory.Assist with user profiles, password resets, permissions, and system access.Troubleshoot network connectivity, including TCP/IP, DHCP, DNS, LAN/WAN, and basic firewall, routing, and NAT issues.Support IP phones and PBX systems.Provide remote technical support and manage service desk tickets across Tier 1–3.Assist with application rollouts and system deployments.Support systems such as Java, Kronos, Oracle, and airline-specific platforms.Coordinate equipment setup for new employees and operational areas such as gates and ticket counters.Track software licenses, equipment, and IT supplies.Participate in IT meetings, orientations, and onboarding activities.Perform other duties as assigned by the IT Technical Support Supervisor.
QualificationsAssociate’s degree in Information Systems, Computer Science, or a related field.2+ years of related IT experience.Industry certifications preferred, such as ITIL 4 Foundation, A+, Security+, CCNA, or other relevant certifications.Knowledge of hardware/software troubleshooting and network fundamentals.Experience with service desk tickets, support logs, and IT equipment.Ability to work under pressure in a deadline-oriented environment.Strong customer service and communication skills.Ability to maintain confidential information.Bilingual in Spanish and English.If you are an IT professional who enjoys troubleshooting, supporting users, and working in a fast-paced operational environment, we would love to hear from you.
Interested? Send me a message or apply directly to learn more about the opportunity.