IT Technical Support Specialist

About the role

BMA Group Global is looking for an IT Technical Support Specialist to join its Information Technology team. The role provides technical support to employees and airline operations, troubleshoots hardware and software issues, assists with system installations and configurations, and supports IT operations across different areas.

Responsibilities

• Troubleshoot hardware, software, and system issues.
• Install and configure operating systems, applications, and peripheral devices.
• Provide technical support for employees and airline stations.
• Support Windows 10/11, Microsoft Office 365, and Active Directory.
• Assist with user profiles, password resets, permissions, and system access.
• Troubleshoot network connectivity, including TCP/IP, DHCP, DNS, LAN/WAN, and basic firewall, routing, and NAT issues.
• Support IP phones and PBX systems.
• Provide remote technical support and manage service desk tickets across Tier 1–3.
• Assist with application rollouts and system deployments.
• Support systems such as Java, Kronos, Oracle, and airline-specific platforms.
• Coordinate equipment setup for new employees and operational areas such as gates and ticket counters.
• Track software licenses, equipment, and IT supplies.
• Participate in IT meetings, orientations, and onboarding activities.
• Perform other duties as assigned by the IT Technical Support Supervisor.

Requirements

• Associate’s degree in Information Systems, Computer Science, or a related field.
• 2+ years of related IT experience.
• Industry certifications preferred, such as ITIL 4 Foundation, A+, Security+, CCNA, or other relevant certifications.
• Knowledge of hardware and software troubleshooting and network fundamentals.
• Experience with service desk tickets, support logs, and IT equipment.
• Ability to work under pressure in a deadline-oriented environment.
• Strong customer service and communication skills.

Datos clave

• Location: San Juan, Puerto Rico.
• Requires an associate’s degree in a related field and 2+ years of related IT experience.
• Industry certifications are preferred.