Junior Client Support

Junior Client Success Specialist (Account Management | Sales | Customer Support)📍 Location: Paseo Colón, Centro Corporativo Internacional, Costa Rica🕒 Employment Type: PermanentAbout the RoleWe are looking for a dynamic and client-focused professional to join our team as a Client Success Specialist. This hybrid role combines Account Management, Sales, and Customer Support, offering the opportunity to manage high-value client relationships while driving engagement and growth.You will work exclusively with inbound leads (no prospecting required) provided directly by the client, ensuring high-quality interactions through live chat, email, and WhatsApp.Key ResponsibilitiesManage and grow a portfolio of high-value clientsHandle 50–100 inbound leads, ensuring timely and effective follow-upProvide exceptional customer experience across chat, email, and WhatsAppIdentify opportunities to upsell and strengthen client relationshipsTrack client interactions and performance using an in-house CRM systemMaintain organized records and follow structured workflowsWhat We’re Looking ForAdvanced English proficiency (required)1–3 years of experience in sales, customer support, or client-facing rolesComfortable working in a target-driven environmentTech-savvy with strong system adaptabilityIntermediate Excel skills (preferred)Education: High school diploma or advanced university studentCore CompetenciesProactivity and ownershipStrong, assertive communication skillsCritical thinking and analytical mindsetProblem-solving abilitiesAttention to detail and organizationSchedule🕒 Shift: 2:00 PM – 10:00 PM⏱️ 1-hour lunch break📅 2 consecutive days off (defined at hiring)Training & Onboarding2 weeks of structured classroom training1 month of nesting with guided supportSmooth transition into full operationsSelection ProcessCandidates will complete:Math assessmentLogic testEnglish proficiency evaluationBenefits✅ Full statutory benefits (in compliance with Costa Rica labor law)💪 Free gym access & recreational space (including XBOX)🏆 Employee of the Month recognition (with catered lunch)🚗 Parking space after probation period