Junior Networking Agent Audio Products Entry Level on Site

About the role

Foundever is seeking a music enthusiast for a technical support role. Help customers through inbound and outbound calls by demonstrating technical troubleshooting skills.

Responsibilities

• Take ownership of open issues and work with other departments and multiple levels of management.
• Maintain service status, review calls concerning escalation timeframes, and close service requests in a timely manner.
• Determine further action or completion for customer cases and follow up until issues are resolved.
• Identify, analyze, troubleshoot, and solve software and hardware issues involving voice, internet, or data installation and connection.
• Work with music...

Requirements

• Love music.
• Advanced English speaker (85%>).
• Be able to work at the Heredia site and have full schedule flexibility to work on weekends and weekdays.
• At least 6 months of customer service experience in BPOs.
• A minimum of 15 MB of internet speed at home; 45 MB is desired.
• IT Essentials.
• Experience with home network troubleshooting and configuration, including wireless configuration, router settings, and internet security software.
• Strong communication skills, customer-service focus, and technical understanding of internet, networking, and computers.
• Computer Science background or relatable certifications are preferred, but not required.
• Commitment to contributing towards and enforcing policies and procedures.
• Excellent analytical, problem-solving, writing, and verbal communication skills.
• Ability to communicate and work directly with customers to identify and resolve technical issues.
• Ability to work the assigned shift, including nights, weekends, holidays, and on-call rotation, as required.

Datos clave

• The role supports customers through inbound and outbound calls.
• At least 6 months of customer service experience in BPOs is required.
• A minimum of 15 MB of internet speed at home is required; 45 MB is desired.
• Full schedule flexibility to work on weekends and weekdays is required.