Junior Ride Hailing Area Specialist

We are looking for a Senior Operations Specialist to drive operational growth, marketplace balance, and cross-functional execution for our Ride Hailing business in Colombia.This is a heavily quantitative role. You are a data power-user who queries production databases with SQL, navigates complex Tableau environments, and uses AI models like Claude and Gemini to move faster. You also bring the communication clarity and authority to align cross-functional teams, defend local operational realities with evidence, and make sure decisions actually land on the ground.
What you will doData analytics and quantitative rigorQuery production databases directly with SQL. Run complex ad-hoc analyses (joins, aggregations, conditional logic) and investigate supply and demand anomalies independently, without waiting on a centralized analytics team.Interpret existing BI dashboards to track core KPIs, unit economics, conversion funnels, and driver retention metrics in real time.Use LLMs (Claude, Gemini) as daily force multipliers to analyze operational scenarios, structure analytical frameworks, and accelerate reporting.Translate raw data into concrete operational adjustments and country-level trade-offs.Cross-functional alignment and communicationCoordinate with Product, PR, Government Relations, Safety, and Regional HQ with clarity, rigor, and assertiveness.Defend local operational realities in front of regional stakeholders using structured logic and hard evidence.Own initiatives end to end. When cross-departmental projects stall, step in to align incentives and clear roadblocks.Market sensitivityKeep a pragmatic pulse on local market dynamics so operational strategy stays responsive to what is actually happening in Colombia.
What we are looking for1+ years in Ride Hailing, Tech Operations, Business Intelligence, or high-growth marketplaces, with continuous exposure to data.Intermediate to advanced SQL. You write and run your own queries against relational databases.Proven quantitative fluency: business intelligence, data interpretation (Tableau), and quantitative decision-making.Fluency using AI tools such as Claude and Gemini to scale analytical throughput and personal efficiency.Executive presence. You can articulate complex data points clearly, negotiate priorities with peer departments, and align regional stakeholders around local execution goals.Pragmatism over noise. You focus on facts, impact, and root causes rather than surface metrics or speculation.Professional working proficiency in English and Spanish.