Junior to Mid-Support Specialist

🌟 About DazosAt Dazos, we're transforming behavioral healthcare through technology. Our platform helps organizations streamline operations and deliver better care to the people who need it most.We're looking for a passionate Technical Support Specialist who enjoys solving problems, helping customers succeed, and working closely with product and engineering teams in a fast-paced SaaS environment.If you're someone who thrives on challenges, loves technology, and enjoys making a real impact, we'd love to meet you!💼 What You'll DoAs part of our Technical Support team, you will:✅ Serve as the first point of contact for customer support through our Help Desk, phone, Zoom, email, and other communication channels.✅ Troubleshoot technical issues and work toward first-contact resolution whenever possible.✅ Investigate, document, and escalate software bugs through Jira and Zendesk while collaborating closely with our Engineering team.✅ Understand customer workflows and business needs to provide tailored support and best-practice recommendations.✅ Assist Customer Success with advanced support requests, integrations, and complex configurations.✅ Communicate proactively with customers, providing clear updates, next steps, and expectations throughout the resolution process.✅ Participate in product training, knowledge-sharing sessions, and cross-functional projects.✅ Help improve our internal documentation, Knowledge Base, and support processes.✅ Identify opportunities to automate repetitive tasks and continuously improve the customer experience.🎯 What We're Looking For✔️ Experience in Technical Support, Customer Support, Customer Success, Onboarding, Training, or Sales Engineering within a B2B SaaS company.✔️ Hands-on experience with CRM platforms, including reporting, automations, workflows, and integrations.✔️ Experience using Help Desk platforms such as Jira and Zendesk.✔️ Outstanding written and verbal communication skills.✔️ Strong organizational and project management skills.✔️ Ability to manage multiple priorities while maintaining exceptional customer service.✔️ Critical thinking, curiosity, accountability, and a continuous improvement mindset.⭐ Experience supporting customers in the behavioral healthcare industry is a plus.💙 Why Join Dazos?✨ Work with a collaborative and highly talented international team.✨ Make a meaningful impact in the behavioral healthcare industry.✨ Opportunity to work directly with Product, Engineering, and Customer Success.✨ Continuous learning and professional development.✨ Fast-growing technology company where your ideas matter.✨ Collaborative environment with opportunities to grow your career.🎁 Benefits💰 Competitive compensation.📚 Professional development opportunities.🌎 International work environment.💻 Modern tools and technology.🎉 Team events and a collaborative culture.
📩 Ready to make an impact?Apply today and help us build technology that improves lives.