Key Account Manager

Key Account Manager – iGamingLocation: Costa RicaSalary: Competitive, dependent on experience

A leading global iGaming business is seeking an experienced Key Account Manager to join their growing commercial team in Costa Rica
.
This is an exciting opportunity for a commercially driven professional to manage and develop strategic operator relationships, maximise account performance, and play a key role in delivering long-term partnerships across the online gaming spac
e.
Working closely with internal teams and external partners, you will act as the main point of contact for key accounts, ensuring strong relationship management, successful campaign execution, and continuous commercial grow
th.
Key Responsibilities:Manage and develop relationships with key operator accounts, acting as a trusted commercial partner.Work closely with internal stakeholders to develop strategies that drive account performance and achieve business KPIs.Represent the company’s full product portfolio and identify opportunities to increase engagement and revenue.Present upcoming product launches, game releases, and commercial opportunities to customers.Coordinate promotional campaigns with operators and internal teams, ensuring smooth delivery and strong results.Analyse campaign performance, identify areas for improvement, and implement solutions.Act as the escalation point for client issues, ensuring effective communication and timely resolution.Use data and insights to understand customer needs and identify growth opportunities.Conduct regular account reviews and proactively support customer objectives.Contribute to continuous improvement initiatives across account management proces
ses.
Requirements:3+ years’ experience in an Account Management, Key Account Management, or Commercial role within B2B environments.Experience within the iGaming industry is highly preferred.Strong commercial understanding with the ability to identify growth opportunities and deliver results.Proven experience managing strategic client relationships and driving customer success.Excellent communication, negotiation, and stakeholder management skills.Analytical mindset with the ability to interpret performance data and make informed decisions.Passionate about sales, relationship building, and problem-solving.Fluent English communication skills.Strong Microsoft Office skills, particularly Excel and PowerPoint; experience with Power BI would be advantageous.Comfortable working in a fast-paced international environment with occasional travel and flexibility when requ
ired.
This role offers the opportunity to join an ambitious global organisation, working with leading industry partners while helping shape and grow key commercial relationships within the iGaming s
ector.