L Application Support Engineer

About the role

FPT Latin America is hiring an L2 Application Support Engineer to help ensure reliable application operations and fast incident resolution.

Responsibilities

• Investigate and resolve incidents escalated from L1 teams.
• Perform application, database, and log analysis.
• Execute runbooks and troubleshooting procedures.
• Use ServiceNow for incident tracking and workflow management.
• Participate in major incident bridges and operational reviews.
• Create and maintain knowledge articles and support documentation.
• Leverage AI tools to improve troubleshooting and continuous learning.

Requirements

• 2–4 years of experience in application or technical support.
• Strong troubleshooting and analytical skills.
• Experience with incident management and ServiceNow.
• Familiarity with application, database, and log analysis.
• Ability to work effectively in high-priority incident situations.

Preferred certifications: ITIL Foundation and ServiceNow Certified System Administrator (CSA).

How to apply

Apply directly on CazVid.

Datos clave

• The role involves investigating incidents escalated from L1 teams.
• Candidates need 2–4 years of application or technical support experience.
• Experience with incident management and ServiceNow is required.
• Preferred certifications include ITIL Foundation and ServiceNow Certified System Administrator (CSA).