L2 Support Engineer Job in Coimbatore, Tamil Nadu

Join John as an L2 Support Engineer in Coimbatore, Tamil Nadu, India. We seek a diligent and skilled professional to provide advanced technical support and maintain system reliability in a fast-growing company. Key Responsibilities Diagnose and resolve technical issues involving Java and SQL databases. Maintain system operations by troubleshooting escalated support tickets efficiently. Collaborate with cross-functional teams to enhance system performance and user experience. Document user manuals and technical procedures for internal and customer use. Monitor system performance to ensure optimal reliability and uptime. Participate in team meetings to discuss project progress and technical challenges. Drive continuous improvement initiatives to optimize support workflows. Required and Preferred Qualifications Bachelor's Degree in Computer Science or related field. Proficiency in Java and SQL programming languages. Experience in technical support for software applications or systems. Strong analytical and problem-solving skills with attention to detail. Familiarity with support tools and ticketing systems. Relevant IT or software certifications are a plus. Previous experience in a similar L2 support role preferred. This full-time position offers a great opportunity to advance your career in a collaborative environment where your work directly impacts customer satisfaction and service reliability.