Level 3 Support Engineer

Title: Level 3 Support EngineerLocation: Costa Rica
Overview In this role, you will interact directly with trading, compliance and risk, and IT functions to primarily operate and enhance capabilities of the existing trading systems leveraging modern technologies and data & software architectures. Required skills • Familiar with Linux: command line, standard file editing/searching/manipulation, shell scripting, etc. • Working knowledge of relational databases and SQL: understanding of tables, views, indexes; how to query and modify data; query performance/optimization • Working experience with job automation tools such as Tidal, Autosys, Control-M, etc. • Good communication skills, able to: express concerns/risks, document and communicate corrective and preventative action plans to stakeholders, etc. • Methodical approach to problem solving and incident management • Able to define and document operational procedures and runbooks • Familiarity with release packaging and deployment: rundeck, ansible, etc. • Understanding of SDLC and Agile frameworks. Typical assignments • Implementing pre-release and post-deployment verifications • Integrating with Rundeck or Azure DevOps for application deployment • Implementing application control solutions (start/stop scripts) • Integrating with monitoring solutions (OpsRamp, Grafana, Splunk, etc.) • Supporting annual DR/BCP testing requirements • Provisioning and setup of new servers • Supporting user authentication and authorization processes and workflows • Configuring authentication, Service Accounts, etc. • Following up on production incidents and problem tickets • Troubleshooting trading and market data production issues. • Recommending and implementing infrastructure improvements. • Working knowledge of python scripting. Intangibles • Industry experience - Enthusiasm to learn regulatory and trading workflows. • Takes ownership and drives solutions to completion. • Amenable to shift gears on Regulatory Ops business priorities. • Ability to multitask and troubleshoot L3 Support during NY hours. Education • Bachelor’s degree in computer science or related field.