Maintenance Operations Analyst Trilingual French

Maintenance Operations Analyst Trilingual
Dollarcity is transforming the retail industry in Latin America. With our innovative business model, we have opened more than 600 stores in 4 countries in the region, adding value to our customers and working towards our vision of expanding to all Latin America.Join Dollarcity and become part of a top-notch multicultural team, where our #TodoTerreno DNA allow us to face daily challenges with agility, dynamism, and commitment.
The Support Center area at Dollarcity…Is a dynamic team dedicated to providing technical assistance and problem resolution for store employees across multiple locations. Equipped with expertise in troubleshooting, system management, and user support, the team ensures seamless operations by managing local and remote equipment. Operating in a trilingual environment, the Support Center prioritizes efficiency, responsiveness, and innovative solutions to empower Dollarcity's workforce and enhance operational continuity.
As Maintenance Operations Analyst.....you will ensure that maintenance concerns are addressed promptly and efficiently, adding to a facility's or Dollarama's overall functionality and safety. Effective communication skills, organizational abilities, and a fundamental grasp of maintenance operations are essential for success in this profession.
In a day as Maintenance Operations Analyst, you will:
Make use of a ticketing system to submit and rank maintenance requests.Identify and analyze client requirements in order to provide timely resolution.Ensure that all necessary information is accurately and completely documented in each ticket.Assign maintenance tickets to the appropriate maintenance provider in each province..Communicate with requesters to acquire further information and offer ticket status updatesTo guarantee efficient problem resolution, work with maintenance teams and other stakeholders.Maintain open and effective lines of communication throughout the ticket lifecycle.Track ticket status and escalate issues as needed to ensure prompt resolution.Enhancements to the maintenance request and resolution procedure should be proposed and implemented.
What do you need to be successful?
High school diploma or equivalent; additional technical certifications or related studies are a plus.Advanced proficiency in French and English (written and spoken).Previous experience in customer service, technical support, or a similar support role is an advantage.Experience in maintenance or facilities management is considered a plus.Excellent verbal and written communication skills.Strong organizational and time management skills, with the ability to manage multiple tickets and priorities effectively.Proficiency in using ticketing systems and other support-related software.Strong problem-solving skills and attention to detail.Schedule flexibility to work rotating shifts within operating hours of 5:00 a.m. to 9:00 p.m.Ability to work both independently and collaboratively in a fast-paced team environment.
By being part of Dollarcity:
You will generate direct impact to the business, contributing to the rapid expansion of a recognized regional company in the retail world.You will live a dynamic culture, based on challenges, constant learning, and teamwork.You will enhance your professional career, developing yourself in an international environment with top-level leaders.
Let’s develop your talent and potential together!#WeAreDollarcity