Manager - Finance Accounting Operations FA

About the role

EXL is looking for a Manager - Finance & Accounting Operations to lead Finance & Accounting processes in a fast-paced shared services environment. The role focuses on operational excellence, client satisfaction, and team performance.

Responsibilities

• Lead Finance & Accounting operations and oversee day-to-day service delivery.
• Manage and support General Accounting, Accounts Payable, and Accounts Receivable processes.
• Build and maintain relationships with clients and key stakeholders, handle client communications, and manage escalations.
• Develop, monitor, and report operational metrics weekly, monthly, and quarterly.
• Drive continuous improvement and quality initiatives, conduct quality audits, and prepare periodic client reports.
• Identify process inefficiencies and implement recommendations to improve controls and operational effectiveness.
• Monitor team productivity, SLA compliance, and quality performance indicators; prepare management reports, dashboards, and operational reviews.
• Coach and mentor team members, provide performance feedback, and support employee development through training and process-related upskilling.

Requirements

• Strong knowledge of Finance & Accounting processes and systems.
• Excellent understanding of General Accounting, Accounts Payable, and Accounts Receivable.
• Strong analytical, reporting, and stakeholder management skills.
• Ability to coach, mentor, and develop teams.
• Excellent verbal and written communication skills and a high customer service orientation.
• English: B2+ (Advanced). Excel: Intermediate.

Datos clave

• Location: Bogotá, Colombia.
• Contract type: Indefinite Term Contract.
• English requirement: B2+ (Advanced).
• Excel requirement: Intermediate.