Manager People Solutions Center
Aviso de fuente externaen Concentrix
Concentrix seeks an HR Operations leader to oversee People Services Center operations, compliance, service delivery, and continuous improvement.
Salario
No especificado
Ubicación
San Salvador, El Salvador
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Manager People Solutions Center
San Salvador, El Salvador
Descripción del empleo
About the role
Concentrix is seeking an experienced HR Operations leader to oversee People Services Center (PSC) operations supporting the United States and Canada from a LATAM hub. The role focuses on service excellence, compliance, process governance, risk management, and continuous improvement across critical HR operations.
Responsibilities
- Lead day-to-day HR Shared Services operations for North America, ensuring high-quality service delivery and SLA achievement.
- Oversee compliance-sensitive processes, including Benefits Administration, Leave of Absence (LOA), Accommodations, I-9, Work Authorization, Immigration, Background Checks, and Unemployment Claims.
- Ensure compliance with regulatory requirements, internal policies, audit standards, and operational controls.
- Drive process standardization, SOP governance, quality assurance, and continuous improvement initiatives.
- Identify opportunities for automation, digitization, and operational efficiencies using technology and data analytics.
- Monitor performance metrics, service quality, productivity, compliance, and customer experience to drive informed decision-making.
- Partner with HR, Payroll, Legal, Finance, Talent Acquisition, Employee Relations, and vendors to resolve complex issues and improve service delivery.
- Lead, coach, and develop supervisors and operational teams while fostering accountability, collaboration, and continuous learning.
- Provide executive-level reporting on operational performance, risks, compliance, and improvement initiatives.
Requirements
- Bachelor's degree in human resources, Business Administration, Operations, or a related field.
- 6+ years of experience in HR Operations, HR Shared Services, People Operations, Benefits, Compliance, or related functions.
- 1-2+ years of leadership experience.
Datos clave
- Oversees People Services Center operations supporting the United States and Canada from a LATAM hub.
- Requires a bachelor's degree in a related field.
- Requires 6+ years of experience in HR Operations or related functions.
- Requires 1-2+ years of leadership experience.
Preguntas frecuentes
What does the role involve?
It oversees People Services Center operations supporting the United States and Canada from a LATAM hub, with a focus on service excellence, compliance, and continuous improvement.
What qualifications are required?
A bachelor's degree in human resources, Business Administration, Operations, or a related field is required, along with 6+ years of relevant experience and 1-2+ years of leadership experience.
Which HR processes does the role oversee?
Processes include Benefits Administration, Leave of Absence, Accommodations, I-9, Work Authorization, Immigration, Background Checks, and Unemployment Claims.