Manager People Solutions Center

Manager, People Solutions Center
We are seeking an experienced HR Operations leader to oversee People Services Center (PSC) operations supporting the United States and Canada from a LATAM hub. This role is responsible for ensuring service excellence, compliance, process governance, risk management, and continuous improvement across critical HR operations. The ideal candidate is a strong people leader with a compliance mindset, project management experience, and a passion for operational excellence and transformation.

Key ResponsibilitiesLead day-to-day HR Shared Services operations for North America, ensuring high-quality service delivery and SLA achievement.Oversee compliance-sensitive processes including Benefits Administration, Leave of Absence (LOA), Accommodations, I-9, Work Authorization, Immigration, Background Checks, and Unemployment Claims.Ensure compliance with regulatory requirements, internal policies, audit standards, and operational controls.Drive process standardization, SOP governance, quality assurance, and continuous improvement initiatives.Identify opportunities for automation, digitization, and operational efficiencies using technology and data analytics.Monitor performance metrics, service quality, productivity, compliance, and customer experience to drive informed decision-making.Partner with HR, Payroll, Legal, Finance, Talent Acquisition, Employee Relations, and vendors to resolve complex issues and improve service delivery.Lead, coach, and develop supervisors and operational teams while fostering a culture of accountability, collaboration, and continuous learning.Provide executive-level reporting on operational performance, risks, compliance, and improvement initiatives.Qualifications
Bachelor's degree in human resources, Business Administration, Operations, or a related field.6+ years of experience in HR Operations, HR Shared Services, People Operations, Benefits, Compliance, or related functions.1-2+ years of leadership experience managing teams, supervisors, or operational functions.Ability to collaborate across North America time zones and global teams.English B2-C1 required.Experience leading process improvement, automation, change management, or service transformation initiatives.Strong knowledge of operational controls, compliance, audit readiness, and risk management.Experience with HR systems such as Workday, ServiceNow, or similar platforms is preferred.Exposure to U.S. and Canada HR processes is preferred.Skills & CompetenciesStrong leadership and people development skillsProject and stakeholder managementCompliance and risk management mindsetAnalytical and data-driven decision makingContinuous improvement and process optimizationExcellent communication and influencing skillsAbility to manage multiple priorities in a fast-paced environment