Marketing Operations Delivery Manager

Marketing Operations & Delivery ManagerAbout the RoleWe are seeking an experienced Marketing Operations & Delivery Manager to lead Marketing Operations, Creative Production, Artwork Management, Innovation, and Digital Asset Management (DAM) services for global clients.This role requires a strong operations leader with experience managing large-scale service delivery, leading teams of 40-60+ professionals, and driving operational excellence in marketing, creative services, agency, shared services, or BPO environments.The ideal candidate brings expertise in project and program management, process optimization, stakeholder engagement, and marketing operations, with the ability to drive innovation and continuous improvement. Key ResponsibilitiesDelivery & OperationsLead the delivery of Marketing Operations, Creative Production, Artwork, Innovation, and DAM services.Ensure projects are delivered on time, within scope, budget, and quality expectations.Drive process improvements, workflow optimization, automation, and operational excellence.Manage multiple projects and workstreams while ensuring alignment with KPIs, SLAs, and business objectives.Project & Program ManagementLead complex cross-functional projects from planning through execution.Manage timelines, risks, dependencies, resource allocation, and escalations.Maintain governance, reporting, and visibility for senior stakeholders.Client & Stakeholder ManagementAct as a trusted partner for clients and internal leadership teams.Lead operational reviews and service delivery discussions.Build strong relationships and drive customer satisfaction.Team LeadershipLead, coach, and develop teams of 40-60+ professionals across multiple functions.Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.Support workforce planning, capacity management, and talent development.Financial & Business ManagementSupport budgeting, forecasting, and cost management activities.Drive initiatives that improve efficiency, productivity, and profitability.Identify opportunities for service enhancement and business growth.Required QualificationsBachelor's degree in Marketing, Business Administration, Communications, Project Management, or a related field.8-12+ years of experience in Marketing Operations, Creative Operations, Agency Operations, Shared Services, BPO, Digital Marketing, or similar environments.Proven experience leading teams of 40-60+ employees.Strong project and program management experience across multiple concurrent initiatives.Experience managing creative production, artwork management, content production, or marketing services operations.Demonstrated success driving process improvement, innovation, automation, or operational transformation initiatives.Strong stakeholder management skills with experience engaging senior leaders and clients.Experience with workflow and project management tools such as Jira, Workfront, Asana, or similar.Experience working with Digital Asset Management (DAM) platforms.Excellent communication, presentation, and problem-solving skills.Advanced English proficiency.