Medical Back Office

Medical Back OfficeLocation: Tegucigalpa, HondurasWork Arrangement: OnsiteSchedule: Monday to Friday, 10:00 AM – 7:00 PM
Position OverviewWe are looking for a punctual, organized, and responsible Medical Back Office professional with strong attention to detail and excellent written communication skills.The selected candidate will support medical operations by ensuring accurate documentation, timely communication, and efficient completion of administrative and patient-care-related tasks. Depending on the assigned department, responsibilities may include medical billing, medical records, reports, intake, scheduling, or settlements.
Key ResponsibilitiesMaintain professionalism and confidentiality in accordance with HIPAA regulations.Provide excellent customer service to patients, attorneys, medical providers, and internal staff.Communicate effectively through phone calls, emails, text messages, and internal communication platforms.Accurately document all work performed in the appropriate systems.Meet established productivity and quality metrics.Follow company policies, procedures, and compliance standards.Collaborate with other departments to ensure tasks are completed accurately and on time.Demonstrate strong accountability, organization, attention to detail, and problem-solving skills.
QualificationsStrong English communication skills, both written and verbal.Excellent organizational and multitasking abilities.Strong attention to detail.Professional phone and email etiquette.Ability to work independently and as part of a team.Basic computer skills and ability to learn new software and systems.Customer service experience is preferred.Experience in healthcare, legal support, medical billing, medical records, or administrative services is a plus.