Merchant Service Specialist

Role Summary
Serve as a key link between merchants and operational teams, helping to deliver a reliable and responsive service experience. The role supports strong merchant relationships, service performance and effective collaboration across local and international teams.

Key Responsibilities:
• Manage merchant enquiries, complaints and operational exceptions through resolution
• Monitor operational data and maintain accurate reports and execution logs
• Proactively identify, report and escalate service issues and operational risks
• Coordinate with local operations and the China-based team to support merchant requirements
• Execute service processes accurately and promptly, consistent service delivery
• Provide clear, timely updates and reporting to relevant stakeholders.

Requirements:
• Bachelor’s degree or relevant diploma for exceptional candidates.
• Experience in customer service, complaints or key account coordination.
• Fluent English with strong communication and reporting skills.
• Proficiency in MS Office, particularly Excel.
• Strong analytical, problem-solving and data handling skills.
• Able to work effectively with multinational/remote teams and on-site in Johannesburg.
• Logistics, e-commerce, Warehousing or supply chain experience advantageous.
• Mandarin, Chinese-English or experience, WMS/OMS and responsible AI-tool use are advantageous.
• Legal authorisation to work in South Africa.

Apply before: 3 Sept 2026
Send your resume to [email protected]
Subject Line: INT10
Please note: Applications submitted without the correct subject line (INT10) will not be considered.