Mexico Account Associate

who we are

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

who we want

This role will focus on mastering the basics of what it takes to deliver Operational Excellence. As a Mexico Account Associate, you will be responsible for the daily operations of existing and new client accounts brought on by our sales team. You will focus on load building, scheduling appointments, tracking shipments while providing timely updates internally and externally, and closing out loads. You will work on mastering these skills and develop other tasks to continue building your skill set within Mexico Operations.

You must be detail and process oriented, customer obsessed, efficient, proactive, solutions driven, and comfortable performing operational duties independently as well as working collaboratively across different departments.

what you'll do

• manage load board daily, including detailed data entry in load building and scheduling, tracking, reviewing available loads, and closing out loads to ensure overall execution
• focus on accuracy and timeliness while building loads for our customer account(s)
• obtain pickup and delivery appointments from shippers and consignees within your customer’s network while minimizing transit time from origin to destination
• deliver effective and timely communication with carrier representatives and customer contacts when rescheduling pickups, deliveries, and obtaining accurate tracking updates
• communicate proactively with customer contacts when a shipment will be delayed
• obtain pertinent and required information related to shipments and operations