Multi-Channel Resident Support Specialist

What your day-to-day would seem like as a Resident Support Specialist?
Provide phone and email support to customers according to training, instructions, and other documentationAddress all customer concerns politely, using active listening skills to understand and confirm the information.Balance efficiency and speed in addressing questions or issues with ensuring a highquality customer experienceManage non-standard service situations with professionalism, empathy, and urgency.Effectively use Salesforce and other internal tools to accurate log interactions and solveissues.Collaborate with team members from various departments to ensure seamless delivery experience
Basic Qualifications:
+1 year of experience in bilingual Call Center role, working with multiple channels (phone, emails, chats) is a mustExperience within utilities, real estate or property management companies is a plus.Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities.Able to quickly and efficiently problem solve and troubleshoot.Comfortable with a fast-paced environment and changing requirements.Proactive and able to comfortably navigate through uncertainty and ambiguity.Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends.
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