Network Monitoring Analyst

Position : Network Monitoring AnalystLocation: On-site in Ciudad de Panamá (Panama City), the capital of PanamaDuration: 1 year

Specific skills required
We are looking for Network Monitoring Analyst with solid hands-on experience in monitoring, troubleshooting, and supporting enterprise network infrastructure. The candidates should have practical knowledge and experience in: TCP/IP, DNS, DHCP, subnetting, VLANs, NAT, routing, & switching LAN, WAN, internet, VPN, firewall, and ISP connectivity monitoring In mostly Cisco environment but not limited to Cisco only. Routers, switches, firewalls, wireless controllers, network links Investigation of network connectivity issues Network monitoring and diagnostic with tools such as SolarWinds, Zabbix, Wireshark, or equivalent Incident management, technical escalation within ServiceNow Working in a shift-based monitoring & support environment Clear communication with internal resolver teams, local IT, network engineers, vendors, and internet service providers The candidate should demonstrate strong analytical and problem-resolution skills, with the ability to collect evidence, determine the likely source of an issue, and escalate it with complete technical and business context. Knowledge and practical experience in server and client infrastructure will be considered a strong advantage. This includes familiarity with Windows Server, Linux, virtualization, server hardware, operating system health, services, event logs, storage, backups, and basic PowerShell troubleshooting. The ideal candidate has strong expertise in networking combined with sufficient server and client knowledge to troubleshoot incidents across the complete infrastructure stack rather than treating network issues in isolation. Desired Characteristics Effective written and verbal communication in English Strong documentation and technical writing skills Customer-focused and service-minded approach Ability to take ownership and communicate proactively Willingness to work across time zones and in shifts Ability to work independently & collaborate across technical teams Eagerness to learn complementary server and client technologies Experience with ITIL Incident, Problem, Change, and Knowledge Management processes Estimated Number of Traveling days per Month Rare.Descriptions of Responsibilities within the Role

Role and Responsibilities Monitor and support day-to-day network operations and service availability. Investigate, validate, and escalate network-related alerts and incidents. Act as a Tier 2 escalation point for OT infrastructure incidents. Ensure incidents are documented, routed, and followed through to resolution. Proactively contributes to service improvements, problem management, and monitoring optimization. Support project implementations and operational readiness activities. Work closely with network, server, and local support teams to minimize service interruptions. Candidates with knowledge of both Networking and Server/Client technologies will be highly preferred. The ideal candidate combines deep expertise in one area with practical troubleshooting skills across the broader infrastructure stack.