Network Specialist

Network Smart Hands Engineer (Workplace Advanced) Work Type: OnsiteJob ResponsibilitiesExperience: 2–5 YearsKey Responsibilities:Provide on-site Smart Hands support for desktops, laptops, monitors, peripherals, cabling, projectors, telephones, and site security devices.Perform hardware installation, replacement, troubleshooting, and basic maintenance.Support data center operations and assist with application infrastructure activities.Assist in diagnosing and resolving basic network issues involving switches, routers, and firewalls under remote guidance.Configure routers and switches as instructed by the remote technical team.Support hardware integration and operating system/network customization under remote supervision.Maintain awareness of backup, tape, and Exchange infrastructure.Accurately document work performed and submit clear service reports.Coordinate effectively with remote technical teams and customer stakeholders.Work independently while following defined processes and best practices.Required SkillsStrong knowledge of PC, laptop, and peripheral hardware.Understanding of basic networking concepts, including switches, routers, and firewalls.Good troubleshooting and problem-solving skills.Strong written and verbal communication skills.Ability to work collaboratively with remote and cross-functional teams.Experience supporting data center environments is an advantage.Training RequirementsMust complete the mandatory 1-hour Nutanix Hardware Replacement Training provided by Hemmersbach.Must achieve a minimum 90% passing score on the 20-question assessment before being assigned to customer sites.Language RequirementsMust be fluent in the local language of the deployment country for customer interaction.Must be able to communicate effectively in English with the remote support team via phone.