Network Technical Support Manager

📍 Apodaca, Nuevo León (Parque PIIT Monterrey)
Are you a network technical support leader passionate about networking technologies, customer success, and building high-performing teams?
Vistance Networks is looking for a Network Technical Support Manager to lead our team of support engineers and drive exceptional customer experiences across our telecommunications and networking solutions.
Why Join Vistance Networks?✅ Lead and develop a talented global technical support team ✅ Influence customer experience and support strategy ✅ Work with cutting-edge networking and telecommunications technologies
What You'll DoLead, mentor, and grow a team of Technical Support EngineersDrive timely resolution of customer issues and escalationsPartner with Product and Engineering teams on complex technical challengesImprove support processes, performance metrics, and operational efficiencyDeliver technical coaching and training to team members
What We're Looking ForBachelor's degree in Engineering, Computer Science, or related field5+ years of technical support experience2+ years of people leadership experienceStrong networking knowledge (Wi-Fi, Ethernet, IP)Experience with CRM/ticketing tools such as Salesforce or ServiceNowExcellent communication and problem-solving skillsAdvanced English proficiencyPreferredITIL certification or similar process management experienceTelecommunications or networking industry experienceJoin a company where innovation, collaboration, and customer success drive everything we do.
👉 Ready to take the next step in your leadership career? Apply today or message me directly for more information.#Hiring #TechnicalSupportManager #TechnicalSupport #Networking #Telecommunications #ITLeadership #CustomerSupport #VistanceNetworks #ApodacaJobs #MonterreyJobs #EngineeringLeadership #ServiceNow #Salesforce #TechCareers #PIIT