New Campaign Alert

At Teleperformance, we are looking for skilled and customer-focused Technical Support Representatives to join our growing team. This role is responsible for delivering high-quality technical assistance, ensuring customer satisfaction, and maintaining service excellence across all interactions.
Key Responsibilities
* Provide timely and effective technical support to customers via phone, chat, or email.* Diagnose, troubleshoot, and resolve technical issues related to products, systems, or services.* Guide customers step-by-step through solutions using clear and professional communication.* Document all interactions, solutions, and follow-ups accurately in internal systems.* Escalate complex or unresolved issues to higher-level support teams when necessary.* Maintain up-to-date knowledge of products, tools, and troubleshooting procedures.* Meet and exceed performance metrics such as Customer Satisfaction (CSAT), Average Handle Time (AHT), and First Call Resolution (FCR).* Ensure compliance with company policies, procedures, and quality standards.
Qualifications
* High school diploma or equivalent (college studies preferred).* Minimum 6 months of experience in Technical Support, Customer Service, or Call Center environments.* Strong technical support skills and troubleshooting ability.* English proficiency: B2 level (required).* Strong problem-solving and analytical skills.* Excellent communication skills (verbal and written).* Ability to multitask and work under pressure in a fast-paced environment.* Basic to intermediate technical knowledge (hardware, software, troubleshooting).
What We Offer
* Competitive salary and performance-based incentives.* Professional growth and development opportunities.* Dynamic and inclusive work environment.* Continuous training and upskilling programs.* Stability and career path within Teleperformance.
Why Join Us
Be part of a global leader in customer experience management, where your skills and talent make an impact every day. At Teleperformance, we are committed to your success and growth.