Operations Guest Services Manager

Leading and mentoring our Museum Associates and Operations Assistant Creating a welcoming, hospitality-focused environment for every visitor Tracking visitor data and helping improve the museum experience Partnering with every department to keep daily operations running smoothly Overseeing admissions, the museum shop, and guest services Managing operational systems, calendars, reports, and administrative processes Supporting exhibition openings, special events, and community programming Helping maintain a safe, organized, and visitor-friendly facility 2+ years of customer service or visitor-facing leadership experience Experience supervising or scheduling staff Strong organizational and administrative skills Experience with Microsoft Office Point-of-sale or CRM experience is a plus Bilingual (English/Spanish and/or Haitian Creole) is a plus