Operations Manager

Company OverviewBLS International Services Ltd. is a globally trusted, AI & tech-enabled service provider to governments and citizens, with a legacy since 2005. It is world’s largest publicly listed Visa & Counselor services company, traded on India's major stock exchanges (BSE: 540073; NSE: BLS). BLS International offers a comprehensive range of service solutions encompassing outsourced visa processing, document verification, biometrics, attestation, passport services, e-visa solutions, end-to-end solutions in e-governance, digital and retail services. BLS International partners with over 46 client governments and operates across 100+ countries through 50,000+ centers, 9 global training hubs, and 8 global contact centers. Guided by a continued focus on innovation, transparency, and service excellence, BLS International combines cutting-edge technology with robust operational processes to deliver the highest standards of data security and efficiency. Recognized for its proven track record and adherence to global standards, BLS International has been featured among Business Today's India's Most Valuable Companies, Forbes Asia's Best Under a Billion, Fortune India's ‘The Emerging 100’. Role Summary:• Undertake overall responsibility of the business unit and all the locations in the Country for the mission.• Develop and maintain business relationships with all Embassy/Consulate officials.• Ensure compliance to all existing processes and meet the defined Service Level Agreement as per the contract.• Mentor the team to work towards adherence to all SOP/processes.• Manage unit (all the locations within the country) and staff efficiency and productivity ensure that the team are aligned & contribute towards achievement of parameters enlisted in The Team Objective Tracker.• Responsible for implementation of process enhancements to improve quality & efficiency of the Unit as a whole.• Manage Security (Physical & Data) at the Application Center and to ensure effective controls are in place to pre-empt any physical /data security breach incidents.• Adherence to Corporate Security Policy.• Mentor the team on regular basis, thereby ensuring a successor is created for the position.• Ensure judicious use of natural resources.