Operations Manager - TELUS Digital El Salvador

About the role

The Operations Manager develops, aligns and executes program strategies through planning, coordination, development and motivation of Team Leaders. The goal is to provide quality service that meets the client’s and TELUS Digital’s standards.

Responsibilities

• Ensure management and delivery of all program metrics.
• Drive the team’s performance, development, engagement and retention plans.
• Lead the daily embodiment of TELUS Digital’s values and exemplify a collaborative, best-effort approach in role-related matters and projects beyond the regular scope of responsibilities.

Requirements

• At least 1 year of proven previous experience as a leader in the BPO industry.
• Schedule flexibility.
• Able to work on-site.
• English proficiency at B2 level, including oral and written comprehension and appropriate use of language.
• Knowledge of Google Workspace Spreadsheets and Microsoft Excel, including advanced graphics preparation and presentation, and advanced Excel.
• Advanced knowledge of monitoring techniques, customer service, quality processes, performance evaluations, call center operations and strategic planning.
• Core competencies: giving support, focusing on customers, embracing technology and managing self-development.
• Leadership competencies: providing leadership, leading change, building effective teams and managing stakeholders.
• A university degree in Business Administration, Industrial Engineering, Economics or related careers is desirable.
• Summit and Basecamp certifications are desirable.

Datos clave

• Requires at least 1 year of proven experience as a leader in the BPO industry.
• Schedule flexibility is required.
• The source says the candidate must be able to work on-site.

Salario estimado

Salario estimado para agente de call center en El Salvador: USD 400 - 480 al mes, según 5 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.