Operations Supervisor

Provide first-level technical support to internal staff by diagnosing and resolving day-to-day operational issues. Accurately troubleshoot, resolve, and document technical incidents while delivering a high-quality customer service experience to both operational and administrative teams.
📍 Location: Santiago & Santo Domingo, Dominican Republic
At CCD (Contact Center Dominicana), we are looking for a dynamic Operations Supervisor to lead, coach, and elevate our teams in a fast-paced, performance-driven environment.If you’re passionate about people leadership, performance optimization, and delivering results, this is your opportunity to make a real impact.
What You’ll DoLead, coach, and develop a team of Specialists to achieve performance goalsDrive productivity through continuous performance monitoring and feedbackAnalyze team results and identify actionable insights to improve outcomesEnsure payroll accuracy and operational compliancePartner with cross-functional teams (PE, BI, P&C, IT) to enhance performanceSupport hiring processes and contribute to talent development initiatives
What We’re Looking For2+ years of Call Center experienceProven experience in team leadership or supervisionStrong English communication skills (written & verbal)Ability to coach, motivate, and inspire teamsData-driven mindset with strong problem-solving skillsExperience working in fast-paced, high-volume environments
Why Join CCD?Be part of a growing, high-impact organizationWork in a collaborative, performance-driven cultureOpportunity to lead and shape team successExposure to cross-functional projects and leadership development
📩 Ready to take the next step in your leadership career? Apply now or share your profile with us!