Operations Supervisor BPO

🚀 We're Hiring! | Operations Supervisor BPO | Argentina On siteAre you passionate about leading teams, developing talent, and driving results? At Solvo, we are looking for a results-driven Call Center Team Leader with strong leadership skills and a commitment to operational excellence and continuous improvement.📌 Key Responsibilities✅ Lead, motivate, and develop a team of customer service representatives to ensure high performance and an outstanding customer experience.✅ Monitor KPIs, SLAs, and operational metrics, ensuring productivity, quality, and service goals are consistently achieved.✅ Provide ongoing coaching, feedback, and support to help team members grow professionally and maximize their performance.✅ Effectively manage performance, attendance, and employee relations matters, including conflict resolution when needed.✅ Analyze reports and operational trends to identify improvement opportunities and implement process enhancements.✅ Maintain clear and professional communication with clients, serving as a point of contact for escalations and operational updates.✅ Ensure compliance with quality standards, security protocols, and data protection policies.🎯 Requirements✔ At least 1 year of experience as a BPO Supervisor or Team Leader.✔ C1 English proficiency (written and spoken) is required.✔ Strong leadership, communication, and people-management skills.✔ Analytical mindset with the ability to interpret data and make data-driven decisions.✔ Ability to thrive in fast-paced, high-performance environments.✔ Strong focus on results, continuous improvement, and employee development.💡 Key Skills• Leadership & Coaching • Advanced Microsoft Excel • Data Analysis & Reporting • KPI & Performance Management • Problem Solving & Critical Thinking • Effective Communication & Empathy • Customer-Centric Mindset • Process Improvement & Operational Growth🌟 What We're Looking ForWe are seeking leaders who can inspire their teams, drive performance, foster a positive work environment, and create a meaningful impact on operational success and customer satisfaction.📩 Apply today and become part of our growing team!#Hiring #CallCenterTeamLeader #BPOSupervisor #Leadership #BPO #CustomerService #OperationsManagement #TeamManagement #SolvoJobs #NowHiring