Operations Supervisor for Technical Support

📍 On-site position | Guatemala City
WE’RE HIRING: OPERATIONS TEAM LEADER – TECH SUPPORTAre you ready to lead a high-performing team in a Technical Support environment? 💻We’re looking for an Operations Team Leader to join our team and support the day-to-day performance, development, and engagement of our Tech Support agents.
What you’ll do:Lead, coach, and motivate a team of Technical Support Representatives.Monitor team performance and provide continuous feedback and coaching.Support the team in achieving operational and customer experience goals.Handle escalations and provide effective solutions to complex situations.Identify opportunities for process and performance improvement.Collaborate with other departments to ensure a great customer experience.Support team engagement, attendance, and retention initiatives.
What we’re looking for:Previous experience as a Team Leader/Supervisor within the call center industry.Strong leadership and communication skills.Problem-solving and decision-making abilities.Customer-focused mindset.Ability to coach and develop team members.Basic knowledge of operational KPIs and performance management.Advanced English level.Availability to work P.M. shifts. 🌙
If you’re ready for your next challenge and have what it takes to lead a Tech Support team, we’d love to hear from you!