Operations Supervisor for Technical Support
Aviso de fuente externaen VXI Global Solutions
Lead and coach Technical Support Representatives, monitor performance, handle escalations, and support operational and customer experience goals.
Salario
No especificado
Ubicación
Guatemala City, Guatemala
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Operations Supervisor for Technical Support
Guatemala City, Guatemala
Descripción del empleo
About the role
VXI Global Solutions is hiring an Operations Team Leader to support the day-to-day performance, development, and engagement of Technical Support agents.
Responsibilities
- Lead, coach, and motivate a team of Technical Support Representatives.
- Monitor team performance and provide continuous feedback and coaching.
- Support the team in achieving operational and customer experience goals.
- Handle escalations and provide effective solutions to complex situations.
- Identify opportunities for process and performance improvement.
- Collaborate with other departments to support a great customer experience.
- Support team engagement, attendance, and retention initiatives.
Requirements
- Previous experience as a Team Leader or Supervisor within the call center industry.
- Strong leadership and communication skills.
- Problem-solving and decision-making abilities.
- Customer-focused mindset.
- Ability to coach and develop team members.
- Basic knowledge of operational KPIs and performance management.
- Advanced English level.
- Availability to work P.M. shifts.
How to apply
Apply directly on CazVid.
Datos clave
- Availability to work P.M. shifts is required.
- Advanced English level is required.
- Previous experience as a Team Leader or Supervisor within the call center industry is required.
- The role involves leading and coaching Technical Support Representatives.
Salario estimado
Salario estimado para agente de call center en Guatemala: GTQ 1.200 - 3.250 al mes, según 6 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.
Preguntas frecuentes
What does this role involve?
It involves leading, coaching, and motivating Technical Support Representatives, monitoring performance, handling escalations, and supporting operational and customer experience goals.
What qualifications are required?
The listing asks for previous experience as a Team Leader or Supervisor within the call center industry, strong leadership and communication skills, and an advanced English level.
How can I apply?
Apply directly on CazVid.
¿Cuánto paga este empleo?
Esta oferta no indica el salario. Como referencia, el salario estimado para agente de call center en Guatemala es de GTQ 1.200 - 3.250 al mes, según 6 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.