Order Management Analyst (Bilingual)

Order Management Analyst (Bilingual)
About the RoleWe are looking for an Order Management Analyst to join our team and support the end-to-end order fulfillment process. This role is responsible for ensuring customer orders are processed accurately and delivered on time while coordinating closely with cross-functional teams across Supply Chain, Logistics, Planning, Production, and Finance.
The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced environment where collaboration and operational excellence are key.
Key ResponsibilitiesProcess, validate, and manage customer purchase orders in SAP.Monitor order status from receipt through successful delivery.Coordinate with internal teams to ensure product availability and on-time fulfillment.Support customers with inquiries related to orders, deliveries, and invoicing.Manage order changes, cancellations, and updates.Maintain accurate order and customer information within SAP and other internal systems.Track service performance metrics and prepare operational reports.Identify potential delivery risks and proactively escalate issues when needed.Ensure compliance with established service levels and operational KPIs.Qualifications2-3 years of experience in Order Management, Customer Service, Supply Chain, Logistics, or a related field.Experience working with SAP.Strong Microsoft Excel skills.Advanced English proficiency (B2-C1).Strong communication, problem-solving, and organizational skills.Ability to manage multiple priorities in a dynamic environment.What You'll BringCustomer-centric mindset.Attention to detail and analytical thinking.Strong collaboration and stakeholder management skills.Ability to work effectively in a cross-functional and global environment.