Order Management Analyst (Bilingual)
Aviso de fuente externaen Capgemini
Capgemini seeks an Order Management Analyst to manage customer orders, coordinate fulfillment, and support timely delivery using SAP.
Salario
No especificado
Ubicación
Aguascalientes, México
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Order Management Analyst (Bilingual)
Aguascalientes, México
Descripción del empleo
About the role
Capgemini is looking for an Order Management Analyst to support the end-to-end order fulfillment process. The role focuses on accurate order processing and timely delivery, coordinating with teams across Supply Chain, Logistics, Planning, Production, and Finance.
Responsibilities
- Process, validate, and manage customer purchase orders in SAP.
- Monitor orders from receipt through successful delivery.
- Coordinate with internal teams to support product availability and on-time fulfillment.
- Respond to customer inquiries about orders, deliveries, and invoicing.
- Manage order changes, cancellations, and updates.
- Maintain accurate order and customer information in SAP and other internal systems.
- Track service performance metrics and prepare operational reports.
- Identify potential delivery risks and escalate issues when needed.
- Ensure compliance with established service levels and operational KPIs.
Requirements
- 2-3 years of experience in Order Management, Customer Service, Supply Chain, Logistics, or a related field.
- Experience working with SAP.
- Strong Microsoft Excel skills.
- Advanced English proficiency (B2-C1).
- Strong communication, problem-solving, and organizational skills.
- Ability to manage multiple priorities in a dynamic environment.
- Customer-centric mindset, attention to detail, and analytical thinking.
- Strong collaboration and stakeholder management skills, with the ability to work effectively in a cross-functional and global environment.
Datos clave
- Requires 2-3 years of experience in Order Management, Customer Service, Supply Chain, Logistics, or a related field.
- Experience working with SAP and strong Microsoft Excel skills are required.
- Advanced English proficiency (B2-C1) is required.
Salario estimado
Salario estimado para servicio al cliente en México: MXN 6.350 - 14.000 al mes, según 68 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.
Preguntas frecuentes
What does the Order Management Analyst do?
The role supports end-to-end order fulfillment, including processing customer purchase orders, monitoring delivery, and coordinating with internal teams.
What experience and skills are required?
The listing asks for 2-3 years of related experience, SAP experience, strong Microsoft Excel skills, and advanced English proficiency (B2-C1).
Which teams does the analyst coordinate with?
The role coordinates with teams across Supply Chain, Logistics, Planning, Production, and Finance.
¿Cuánto paga este empleo?
Esta oferta no indica el salario. Como referencia, el salario estimado para servicio al cliente en México es de MXN 6.350 - 14.000 al mes, según 68 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.