Order Management Supervisor Division Portable Metrology

Order Management SupervisorBusiness Area: Hexagon Manufacturing IntelligenceLocation: Monterrey, Mexico (Hybrid)
Position SummaryThe Order Management Supervisor is responsible for leading and optimizing the end-to-end order management function supporting hardware, software, and service transactions across Hexagon Manufacturing Intelligence.
This role ensures operational excellence throughout the order lifecycle while driving efficiency, accuracy, compliance, and customer satisfaction. The Order Management Supervisor will lead a team of Order Management Specialists and serve as a key operational partner to Sales, Finance, Planning, Logistics, and Customer Support.
The successful candidate will bring strong leadership capabilities, operational expertise, and a continuous improvement mindset to support revenue realization, customer satisfaction, and business performance in a global manufacturing technology environment.
Job Responsibilities
Team Leadership & DevelopmentLead, coach, mentor, and develop a team of Order Management Specialists.Establish performance expectations, operational standards, and service level objectives.Monitor workload distribution, productivity, and team performance metrics.Conduct regular coaching, performance reviews, and development planning.Foster a culture of accountability, collaboration, and continuous improvement.
Order Lifecycle ManagementOversee the accurate processing, validation, and execution of hardware, software, and service orders.Ensure compliance with pricing policies, approval workflows, contractual obligations, and commercial guidelines.Review complex transactions and provide guidance on exception management.Partner closely with Sales, Finance, Planning, Logistics, and Customer Support to ensure timely and accurate order fulfillment.Ensure order data integrity across Salesforce, ERP systems, and related platforms.
Operational Performance & ReportingMonitor key operational metrics including:Order backlogProcessing cycle timeOrder accuracyException ratesSLA adherenceDevelop and deliver operational reporting and dashboards to leadership.Analyze trends and recommend actions to improve efficiency and customer experience.Support business reviews through reporting and operational insights.
Financial & Compliance ControlsValidate invoicing and billing accuracy to support revenue recognition and financial reporting requirements.Ensure compliance with internal controls, audit requirements, and corporate governance policies.Partner with Finance regarding:Credit approvalsBilling exceptionsRevenue recognition alignmentFinancial reporting requirementsSupport internal and external audits as required.
Escalation Management & Continuous ImprovementServe as the primary escalation point for complex order issues and cross-functional challenges.Identify process gaps and implement corrective actions.Drive continuous improvement initiatives focused on:Process standardizationAutomationReporting enhancementsCustomer experience improvementsSupport system enhancements and digital transformation initiatives within Order Management.
Qualifications
EducationBachelor's degree in Business Administration, Finance, Supply Chain, Operations Management, Engineering, or a related field preferred.
ExperienceMinimum 5 years of experience in Order Management, Commercial Operations, Sales Operations, or a related function.Previous supervisory or people leadership experience managing operational teams.Experience supporting hardware, software, and service order environments preferred.Experience within a global or multinational organization preferred.Manufacturing, industrial technology, or software industry experience highly desirable.
Systems & Technical SkillsExperience working with ERP platforms such as SAP or similar systems.Experience utilizing Salesforce or comparable CRM platforms.Intermediate to advanced Microsoft Excel skills.Experience working with reporting tools and operational dashboards preferred.Strong data analysis and problem-solving capabilities.
Operational Knowledge
Strong Understanding OfOrder validation and processingContract review and compliancePricing approvalsInvoicing and billing processesCredit approval workflowsIntercompany (IC) OrdersRevenue recognition alignmentCustomer order fulfillment processes
Core SkillsOrder Management OperationsTeam Leadership & CoachingCommercial OperationsSalesforce CRMERP Systems (SAP Preferred)Operational Reporting & AnalyticsProcess ImprovementFinancial Controls & ComplianceCustomer Experience ManagementCross-Functional CollaborationEscalation ManagementContinuous ImprovementData-Driven Decision Making
What We OfferHybrid work environmentCompetitive compensation packageFood vouchersVacation premiumAguinaldoMedical insuranceLife insuranceCareer development opportunitiesCollaborative and international work environment
Explore Life at HexagonAt Hexagon, we're empowering an autonomous, sustainable future through innovation in manufacturing intelligence, automation, and digital transformation. Join a global team committed to helping customers improve productivity, quality, and operational excellence.