Outbound Sales Representative

Job title: Outbound Sales Representative Location: UltraLag, HerediaEducation: High School Diploma Experience: 2+ years of experience in sales roles, increasing customer satisfaction, retention, and product adoption.No of Openings: 20
Summary: Business Growth Specialists (BGs) are quota-carrying sales professionals responsible for driving product adoption and growth across a portfolio of SMB merchants.This is a high-volume, outbound phone sales role. Growth Specialists spend the majority of their time proactively calling merchants, generating opportunities, and closing store-level adoption across Ads, Promos & Loyalty, and Menu Photos.Success in this role requires comfort operating in a fast-paced, metrics-driven environment, the ability to manage heavy outbound activity, and the confidence to engage busy merchant decision-makers in high-quality sales conversations.
Roles and Responsibilities: High-Volume Outbound SalesExecute heavy outbound phone outreach daily to drive store closed-won performanceManage a large call volume while maintaining high-quality, consultative conversationsOwn weekly quotas across multiple growth productsProspect and find decision makers when contact information is unavailableEffectively build and manage a pipeline of opportunity including a strong follow up cadenceProduct Adoption & Revenue GrowthDrive adoption across Ads, Promos & Loyalty, Menu PhotosIdentify opportunities for bundled and multi-product solutionsOvercome objections and navigate conversations with time-constrained decision-makersClose opportunities efficiently in a high-velocity sales cycleOperational ExcellenceAccurately track outreach, pipeline, and closed-won activity in Salesforce (or similar CRM)Meet or exceed weekly activity and performance expectations such as Dials and Talk Time as well as Closed Won OpportunitiesLeverage tools such as Google Sheets/Excel and outbound dialers (e.g., Dialpad, Outreach) to maximize productivityRequired Skills: Proficient speaking English to US based customers.2+ years of experience in inside sales or field sales—especially phone-heavy environments with weekly quotas.Strong communication skills and comfort selling to busy decision-makers.Ability to manage a large outbound volume while maintaining high-quality conversations.Data-driven mindset with a willingness to learn, iterate, and adopt new playbooks.High resilience, adaptability, and bias toward action in a fast-moving environment.Experience using Salesforce or similar CRM platformsProficiency in Google Sheets or Microsoft Excel
Desired Skills: Previous experience in Delivery Apps Support.Salesforce knowledge.Experience selling multi-product or solution-based offeringsComfort working in fast-paced, performance-driven environmentsStrong objection handling and closing skillsExperience using outbound sales tools (e.g., Dialpad, Outreach)High school diploma or equivalent