Crew Coordinator

About Inchcape Shipping Services

You belong here… Wherever in the world you find yourself. Inchcape Shipping Services celebrates its wins as one team of many great people. With a vision for a connected world, Inchcape relies on the expertise, diversity, and global network of over 3,000 professionals across 60 plus countries and more than 250 offices to help partners connect to a smoother, smarter ocean.

Our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

• Global perspective – we connect the world and see the bigger picture.
• The power of people – we rely on the strength of local agent knowledge and relationships.
• Progress – we adopt new thinking and push for positive change in our industry.

We know what matters. We never stand still. We always reach for more. #WeAreInchcape

purpose of the role

The Crew Coordinator is responsible for ensuring the seamless coordination of crew watch change processes for our maritime operations.

key responsibilities

• Customer service: attend appointments, respond to client queries, and provide guidance for visas and migration formalities.
• Account expenses: manage expenses incurred for crew changes.
• Driver coordination: coordinate and plan crew transport for embarkation, disembarkation, and repatriation.
• Migration formalities: arrange all necessary migration formalities to ensure the crew’s smooth arrival to the country.
• Accommodation: plan reservations for on-signing and off-signing crew.

knowledge, skills, and abilities

• Ability to work independently with limited supervision and multitask effectively.
• Strong initiative and ability to exercise independent judgment within established systems and procedures.
• Organizational and time management skills with the ability to prioritize tasks.
• Attention to detail with a high level of accuracy.
• Excellent customer service and communication skills, including strong verbal and listening abilities.
• Intermediate proficiency with Microsoft Word and Excel.