Part-Time Customer Service Associate in Durban, South Africa

Join Macdonalds in Durban, KwaZulu-Natal as a Part-Time Customer Service Associate and help deliver outstanding customer experiences. We are seeking a friendly and approachable individual passionate about customer service to join our dynamic team. Key Responsibilities Respond promptly to customer inquiries via phone, email, and chat with a positive attitude. Assist customers with order processing, returns, and exchanges ensuring satisfaction. Resolve complaints by identifying issues and providing effective solutions. Maintain accurate and detailed records of customer interactions and transactions. Communicate product updates and promotional offers clearly to customers. Participate actively in team meetings to improve service quality and share feedback. Collaborate with other departments to enhance the overall customer experience. Required and Preferred Qualifications High School Diploma or equivalent qualification. Excellent communication skills with a friendly and approachable demeanor. Previous customer service experience preferred but not mandatory. Familiarity with customer service software and tools is an advantage. Ability to work independently in a fast-paced environment. Flexible availability including weekends and evenings is beneficial. At Macdonalds, we value teamwork, diversity, and innovation. We provide growth opportunities for dedicated individuals committed to exceptional customer service. Enjoy a supportive work environment and modern workplace benefits as part of our team in Durban.