Payments Technical Support Specialist

Position ObjectiveProvide technical support to partners and internal teams within the payments ecosystem, ensuring the proper functioning of payment processes and integrations. The role is responsible for troubleshooting technical issues, monitoring transactions, supporting API integrations, conducting testing, and documenting solutions while collaborating with cross-functional and international teams.
Key ResponsibilitiesProvide technical support to partners and resolve payment-related incidents. Monitor payment transactions and identify anomalies or processing issues. Troubleshoot API integrations and support the maintenance of payment interfaces. Perform functional and regression testing to ensure the proper operation of integrations. Analyze technical issues, identify root causes, and implement appropriate solutions. Document configurations, technical procedures, incidents, and resolutions. Collaborate with Product, Technology, Operations, and external partners to resolve complex issues. Support process improvements and initiatives related to payment operations.
RequirementsBachelor's degree in Computer Science, Information Technology, Data Science, or a related field. 3+ years of experience in technical support, API integrations, payment systems, or a related field. Knowledge of RESTful APIs, XML, and JSON. Experience with API testing and troubleshooting tools such as Postman or SoapUI. Knowledge of programming languages such as Java, Python, or PHP is desirable. Experience with payment gateways, financial integrations, or payment processing is a plus. Intermediate–Advanced to Advanced English proficiency, both written and spoken. Strong Microsoft Office skills.
Key CompetenciesAnalytical and problem-solving skills. Technical troubleshooting. Attention to detail. Effective communication. Customer and partner orientation. Teamwork and collaboration. Proactivity and initiative. Ability to work in a fast-paced, international environment.