FOH Staff (Exton, PA)

Mama Wong is an authentic Chinese restaurant serving regional Chinese cuisine and Sichuan specialties. We are seeking FOH Staff (part-time and full-time) to join our team to fill server positions. You will be responsible for providing guests with a memorable dining experience from start to finish. We are invested in your learning and growth, and this role has the opportunity for growth into management. The ideal candidate is a positive and motivated team player with strong communication skills who can handle multiple tasks in a friendly manner with grace and composure. Bilingual in English and Mandarin is preferred, but not required. Responsibilities: • Curate a genuine and warm guest-friendly experience at all touchpoints: from the moment they call or walk in to the moment they exit • Maintain organization at the host stand from reservations, ordering platforms, and managing the phone • Demonstrate expertise of all restaurant and company information, including, but not limited to, hours of operations, directions, and awareness of neighborhood • Demonstrate expertise of all menu items with sound knowledge of all ingredients and preparations • Consistently follow steps of service with efficiency and grace, while maintaining a sense of urgency throughout service • Anticipates guest needs, ensuring constant communication with colleagues, management, and the kitchen at all times during service. • Maintains the high standards of cleanliness and appearance throughout all areas of the restaurant both before, during and after service. • Demonstrates an eagerness to continue to learn and grow. Qualifications: • Embodies authentic hospitality with the thoughtfulness to create joy and delight at every turn • Has a passion for people, food, and hospitality • Pro-actively and creatively problem solves • Possesses excellent communication skills and is comfortable working with a diverse group of people and personalities • Previous experience is not required