Post Sales Ops Specialist

About the role

At Cloudbeds, we build software that transforms hospitality. Our platform serves properties across 150 countries and integrates with hundreds of partners. As a Post-Sales Operations Specialist, you will help newly closed customers get ready for kickoff, reach first value, and receive proactive support when risk signals emerge. You will also handle a defined queue of downgrade and cancellation requests and improve the playbooks and processes behind this work.

Responsibilities

• Verify closed-won details and confirm prerequisites, such as billing setup, access, and data or integrations readiness.
• Trigger outreach and coordinate scheduling so onboarding kickoffs happen on time.
• Use structured outreach, follow up on action items, and remove blockers to help customers reach first value.
• Coordinate with Sales, Onboarding, Support, and AMs to keep customers moving.
• Triage downgrade and cancellation requests, primarily for Non-AM Accounts, and run structured save motions.
• Present retention options, align on next steps and timelines, and document outcomes.
• Improve the playbooks and processes behind the work.

Datos clave

• The role covers post-sale handoffs, onboarding readiness, and progress to first value.
• The specialist handles a defined queue of downgrade and cancellation requests.
• The work includes coordinating with Sales, Onboarding, Support, and AMs.