Processing Assistant

About the role

At Best Doctors Insurance, the Processing Assistant ensures policyholder registrations and policy changes are managed according to the terms of issuance and established internal parameters.

Responsibilities

• Receive, enter, and send applications for new business or policy changes to the medical department within a maximum of 24 hours.
• Follow up on cases with pending information and accept changes to existing policies that do not require medical evaluation, including discounts, payment frequency, and option or plan changes.
• Manage policy changes, including transfers, changes in new business generated, re-evaluations, policy consolidation, plan changes, deductibles, and dependent inclusions.
• Maintain TAT and improve response times to agencies.
• Close cases before the application deadline.

Requirements

• Analytical, goal-oriented, and focused on order and quality; able to work as part of a team.
• Knowledge of health insurance principles and guidelines.
• Highly organized and structured, with strong follow-up and analytical skills and attention to detail.
• Able to work independently, manage time effectively, and prioritize.
• Effective communication skills and a strong commitment to service and quality.
• Fluent in English and Spanish, including speaking, reading, and writing.
• An administrative or business-related degree is preferred.
• Two years of previous experience in insurance companies is desirable.

Datos clave

• Applications for new business or policy changes are sent to the medical department within a maximum of 24 hours.
• Fluency in English and Spanish is required.
• An administrative or business-related degree is preferred.
• Two years of previous experience in insurance companies is desirable.

Salario estimado

Salario estimado para asistente administrativo en Ecuador: USD 470 - 550 al mes, según 25 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.