Product Support Engineer

Product Support Engineer – Evertz MediatorXLocation: LATAM – RemoteEmployment Type: Contract
Role Summary:We are seeking a Product Support Engineer with hands-on experience supporting Evertz MediatorX in broadcast media and entertainment environments.
Key Skills & Responsibilities:
Provide L2/L3 support for Evertz MediatorX platforms.Troubleshoot media workflows, integrations, metadata, ingest, transcoding, and distribution issues.Perform RCA and resolve production incidents.Develop automation and support tools using Java, Python, and JavaScript.Support REST APIs, Web Services, SQL, and database troubleshooting.Work with Linux/Unix environments and analyze application logs.Support MAM, CMS, transcoding, storage, cloud, and broadcast automation systems.Maintain SOPs, runbooks, and troubleshooting documentation.Participate in on-call and major incident management.
Mandatory Skills:
Hands-on Evertz MediatorX experience.Java, Python, JavaScriptREST APIs / Web ServicesSQL and database troubleshootingLinux/UnixLog analysis and application troubleshootingIncident/Problem ManagementBroadcast/Media domainMAM and media workflowsXML/JSON, message queues, and workflow orchestration
Preferred:
Splunk, Grafana, ELK, Dynatrace, or AppDynamicsBroadcast automation and playout systems24x7 production support experienceEvertz OvertureOTT and cloud-based media operations