Professional Services Engineer
Aviso de fuente externaen Kaspersky Latinoamérica
Deliver and optimize Kaspersky security solutions for enterprise clients, act as a technical consultant, and serve as the primary customer liaison.
Salario
No especificado
Ubicación
Bogotá, Colombia
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Professional Services Engineer
Bogotá, Colombia
Descripción del empleo
About the role
Kaspersky Latinoamérica is seeking a technical expert to deliver onsite and remote professional services for enterprise clients, specializing in the deployment, configuration, and optimization of Kaspersky products. The role also serves as a technical consultant and primary customer liaison during engagements.
Responsibilities
- Deploy, configure, upgrade, and migrate endpoint and non-endpoint security solutions in on-premise, cloud, and hybrid environments.
- Document service engagements, including technical notes, time spent on projects, and project status in company systems.
- Analyze customer business requirements and recommend hardware specifications and software settings for Kaspersky applications.
- Communicate challenges to senior management to seek swift resolution, including through additional Kaspersky resources.
- Participate in preparing solution designs for new or existing customers.
- Collaborate closely with Sales and Pre-sales teams and develop customer relationships to encourage deeper involvement by sales and services teams.
- Troubleshoot endpoint and non-endpoint solutions at level 1 and level 2.
- Collect, analyze, and document risks and vulnerabilities for cybersecurity assessments.
- Take initiative in technical skills, self-learning, and development toward obtaining certifications.
- Conduct technical presentations in a natural language.
Requirements
- The role calls for analysis of customer business requirements, technical troubleshooting, documentation, and customer communication.
- Take initiative in technical skills, self-learning, and development toward obtaining certifications.
How to apply
Apply directly on CazVid.
Datos clave
- Delivers professional services for enterprise clients.
- Works with endpoint and non-endpoint security solutions.
- Troubleshooting includes level 1 and level 2.
- Apply directly on CazVid.
Preguntas frecuentes
What does the role involve?
It delivers professional services for enterprise clients, specializing in Kaspersky product deployment, configuration, and optimization.
What solutions does the role work with?
The role deploys, configures, upgrades, migrates, and troubleshoots endpoint and non-endpoint security solutions.
How can I apply?
Apply directly on CazVid.