Project Manager - Guatemala

About the roleThe Project Manager is responsible for end to end delivery and tracking of the different variables that affect the development and deployment of a project. The project manager will be responsible for coordinating activities, providing timelines and managing RAID to ensure on time delivery of the defined scope and requirements.
Responsibilities:The Project Manager will ensure their team(s) complete all deliverables on time and within budget in accordance to the plan. They prevent scope creep while also managing individual tasks for their respective teams with keen attention to detail to avoid any unpleasant surprises. The project manager will facilitate a cross functional group of resources and ensure the following;Tracking overall delivery (scope, timelines RAID) while providing status reports on a weekly basis, and joining meetings as required to represent COE Define RACI as it relates to TDE in collaboration with TELUSEnsure all requirements are drafted with acceptance criteriaHiring / onboarding of required TDE resources and associated Setup (software, hardware, licenses)Technology integration development and updates to existing, in place systemsProvide support in ensuring that training is developed and delivered. Assisting in the creation, storage and signoff of all final deliverables / artifacts. Lead, Book and facilitate required meetings and track their associated minutes and actions.Facilitate resolution on decisions required from COE leadership and Product OwnerEscalation Management when required
Requirements:Schedule flexibility
Skills:Project management practices/conceptsOrientation to delivery resultsInternal and external customer orientationAdaptability to changeAttention to detailsSchedule planning and management Time Management and ability to work under low supervisionAbility to handle short deadlinesAbility to manage risk and solve problems.
Knowledge:English - B2:• Oral and written comprehension.• Appropriate use of language.Knowledge of value chain implementation - RequiredKnowledge of TELUS internal processes and systems - DesirableOther tools & applications knowledge - ProficientGoogle Suite of applications Visio, Excel ,Powerpoint
Studies & Experience:10 years of experience as a project manager. Experience leading projects in Contact Center Environment. University Degree in Business, or related fields - DesirablePMP - Required. History in Project Delivery - Required