QA Analyst - Onsite

QA Analyst This position is responsible to evaluate and score agent to customer interactions. It will identify key behaviors that will improve customer experience, generate QA trending reports to leadership, and perform other related duties and assignments as required and as assigned by supervisor or manager.
SKILLS & QUALIFICATIONSAt least one (1) year as a Quality Assurance AnalystPrevious experience in healthcare is a big plusPrevious customer service experience is requiredExcellent written and verbal communication skillAnalytical and process-orientedAdvance computer skills, especially with MS Office productsSchedule availabilityAvailability to work on-site
DUTIES AND RESPONSIBILITIES:Monitor and submit evaluationsCoaching for agentsHandle calibrations internally with operationsJoin all client meetingsReport of evaluation completion