Quality and Customer Experience Specialist

This role primary focus is about Quality and Customer Experience and measuring NPS, which is key indicator to measure brand/company's reputation and customer loyalty.
Responsibilities:Conduct regular on-site visits and audits to dealershipsEnsure proper execution of customer journey standardsSupport dealers in implementing improvement plans and operational standardsAct as main point of contact for CX topics with the dealer networkAudit compliance with brand guidelines and showroom standardsEnsure consistency between corporate guidelines and dealer executionWork closely with Sales, Aftersales, and Marketing teamsSupport improvement of operational processes impacting customer experience
RequirementsProficiency in Microsoft Office (especially Excel for data analysis, reporting).Strong analytical skills, attention to detail and ability to manage multiple priorities.Proven ability to work in a cross-functional team environment.Good at negotiation, team work, logic, and presentation;Have strong willing on problem solving;
StudiesBachelor degree on Business Administration, Industrial/Mechanical/Automotive Engineering
Experience:3+ years of experience of NPS/Customer Service experience/Fieldman in OEM.Having automotive store sales experience is a plus
Languages:Fluent in English
This position reports to Dealer Network Manager