Quality Complaints Specialist

About the role

Infotree Global Solutions is seeking a specialist to support the product complaint system by leading and managing investigations, analyzing and trending complaint information, and detecting signals so appropriate actions can be taken in a timely manner.

Responsibilities

• Keep the complaints database updated as factual information becomes available and accurately summarize closed investigations.
• Review and approve complaint investigations to ensure they are concise, clear and science-based.
• Follow up on corrective actions derived from investigations through completion.
• Depending on the nature and complexity of a complaint, conduct and document investigations.
• Write clear, concise documents that make highly technical investigations understandable to non-technical reviewers.
• May communicate and escalate complaints, represent the site on the product complaint network, and generate and issue closure letters to patients and business partners.

Requirements

• Education and directly related experience: doctorate; master's degree plus 2 years; bachelor's degree plus 4 years; associate's degree plus 8 years; or high school/GED plus 10 years.
• Strong project management skills, experience leading cross-functional teams, and ability to handle multiple projects simultaneously.
• Excellent written and verbal communication skills, including facilitation and presentation skills.
• Ability to work in a team-oriented, matrix environment and effectively with diverse departmental groups.
• Self-motivated, able to interface effectively with various levels, attentive to details, and able to prioritize and meet deadlines.

Datos clave

• Role includes leading and managing product complaint investigations.
• The specialist analyzes and trends complaint information to detect signals.
• Education and experience requirements vary by qualification, from doctorate to high school/GED plus directly related experience.